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Listen up Netflix: Three percent of $7.99 is barely 24c. It’s an insult!

Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.

We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply a credit to your next billing statement. The credit will be 3% of our $7.99 a month plan that lets our members instantly watch unlimited TV episodes and movies. Credit can only be applied once.

An apologetic note explaining a problem is always appreciated. I do not presume a movie streaming system can be both 100% reliable and relatively inexpensive — quiet the opposite of my expectations for the systems controlling my local nuclear power plant, right?

If your systems are up 99.9% of the time — allowing for almost 9 hours of downtime in a year — I think you’re doing ok, as long as you strive to improve the service.

But when you offer me a credit for an evening marred by not being able to instantly play a movie queued up on Netflix — please don’t offer me 24c. It lacks sympathy and devalues any empathy you might have had for our disappointment. It’s plain insulting. You should have stopped at just the apology.

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