This applies to those of us whose two-year contract has run out, something to consider on you current iPhone 4 before upgrading to 5 later — so you can use your old phone on a different/cheaper SIM card while traveling internationally.
Tag Archives: AT&T
AT&T have recently been sending out letters offering some wireless customers a free Cisco MicroCell™ — a letter they can redeem at a local AT&T store. I believe they’re doing this because AT&T want to buy loyalty from good but wavering customers. I was one such wavering customer, except I did not come by my free AT&T microcell so easily. Many subscribers got unsolicted letters for a free microcell. I had to argue for mine.
I’m an AT&T subscriber, but that hardly makes me biased in their favour. Welcome to the iPhone Verizon, I think the competition will be good for keeping AT&T on their toes. I considered switching but there’s a killer problem with Verizon’s service which AT&T isn’t playing up very well to their advantage — so I’ll say it here.
In spite of full 3G signal strength AT&T’s service in New York City doesn’t have the bandwidth to squeeze in another 160 characters. It’s bad and rapdily getting worse!
Suggested reading Apple and AT&T Have Reportedly Worked Closely on 3G Network Performance Issues and AT&T Addressing Network Performance in Manhattan and San Francisco, High-Bandwidth Users at macrumors.com
September 3rd, 2008: It’s taken me an hour on the phone to AT&T’s support line to discover that AT&T is having a country wide outage on their 3G and Edge data networks! Your phone and SMS are likely still working, but Mail, Safari, Weather, Stocks, App Store etc. won’t.
Other blogs and AT&T forums confirm that the problem is prevalent in the North East.
If this problems has inconvenienced you too, you deserve a service refund. That plus the more it hurts AT&T to fix their network, hopefully the sooner they’ll get around to investing in it. Dial 611 on your iPhone, ask to speak with a customer representative and ask for a service credit in the amount of $25. You may get an argument along the lines of “your plan is $90 a month, therefore that’s worth about $3 a day. What would you say is fair?”. Explain that “in the absence of information posted at AT&T’s website, or the courtesy of receiving a service outage SMS from AT&T, something they could easily have done in a data outage, that you have spent frustrating hours troubleshooting your iPhone. What’s that worth? I’ll take the maximum $25 only because you can’t offer me more, or can you?”.
Suggested reading: Chicago Tribune’s AT&T wireless data network goes out in eastern half of U.S.; iPhones affected | Wired’s IPhone Users Report Network Outages; Second 3G Lawsuit Emerges | TechCrunch | And for a complete lack of any service adviseries, go to att.com/wireless | Justin McLachlan writes Apple and AT&T misrepresented the iPhone, says lawsuit |